Even with technology, sometimes we believe in fairy tales. A fairy tale is a story with a "fantastic and magical setting or magical influences within a story." I hadn't thought much about fairy tales recently, until I began reviewing the number of online case studies about artificial intelligence (AI) in companies. In most of these case studies, the bottom line was that an AI solution had been successfully implemented. However, when I reviewed the stories for business outcomes or results, the results weren't there.

Self-learning and Automation of workflow are not new terms in the professional world. In fact, they are the two most basic advice given to humans by their fellow mates. Learning from our past experiences and the experiences of others and getting the work done in a way that reduces the effort while not compromising with the efficiency have been the key contributors of all major breakthroughs in any field. Nowadays self-learning and automation are not limited to humans only. Computers these days are being made capable to learn from the enormous amount of user data available these days.